In search of the new Bernbach

Let’s face it, EVERY single book on advertising refers to Bernbach and his work at DDB for the Beetle back in errr… 1959! Fact is the “Think Small” ad remains the best advertising campaign ever, certainly the one that marked the beginnings of the Golden Age of Advertising, 50 years ago…. Wait, 50!

I think it’s time to wonder who the new Bernbach is today?  Our industry is going through a revolution and I’m looking for this guy/gal because I’d love to be on board with him! In my search to trace this person down,  I’m looking at the ingredients that made “Think small” THE ad, and what would that mean if we were to reproduce such an impact in 2012.

Here are some of the major innovations this ad offered back then:

  • Strategy: instead of the usual USP the angle here is to position the car as SMALL in days where everything was about being BIG. The game plan was to disrupt the category by promoting the new entrant as a completely new way of doing cars.
  • Art direction: from painting, handwritten fonts to B&W picture and Futura as well as major innovations in the layout (the car isn’t centered for example).
  • Message: the line “think small” combined with the visual assumes that the audience is smart and is part of the message resolution. There is a moment when you get it. The magic happens just here.

I think there is room today to recreate an ad that will change the face of advertising for the next 50 years. In the late 50s, the revolution was mostly contained in the message ; the 2012 revolutionary piece will come by challenging the concept of “media”, hence “ad”, itself.

The Anomaly, Naked, Sid Lee, Frog, WK… One of these might host the next Bernbach, here are some interesting similarities they share:

  • The need to disrupt. By being independent. By embracing chaos in the way ideas are born and produced. By being media agnostic, not being attached to a media company as most networked agencies are. By being product agnostic, they don’t necessarily answer with a TV campaign, they are ready to answer without a campaign.
  • The focus on GREAT story telling. Inspired from the world of video games and cinema, their ideas are stories. Not a one-line for a spot but stories that are easy to understand, to remember and to share (in any form of media from social to TV and retail).
  • The need for change. They know advertising is changing and they want to lead the pack. They are very entrepreneurial and they want to master this change as soon as possible. So they don’t fear doing it, and experiencing new things with conviction. They select clients willing to embrace innovation as well as risk taking.

Who knows where the new Bernbach is… Names to share anyone?

Paid-Owned-Earned: Recipe for a perfect mix

Paid-Owned-Earned-Perfect-Mix

The perfect mix

Well, obviously, there is no cookie-cutter template in our industry, so no one size fits all recipe I’m sorry…

However, owned and earned media are now understood and integrated by leading agencies as key pillars to launch and to sustain a brand when the mass media (read paid media) is shut down.

Objectives for owned and earned being:

  • To extend the reach of the mass media,
  • To engage with consumers in the digital sphere (data base/knowledge building),
  • To raise loyalty among existing fans-clients (owned).

Inevitably, achieving those objectives mean that the mass media, aka “the campaign”, cannot live on its own in paid media anymore. It has to be part of a broader idea, a conversational idea.

The campaign should be treated a the spark in your annual marketing activities. The moment where you gather the reach you will work from the rest of the year. That’s a fact, we cannot pay massive mass media all year long and even if we could, we all know it wouldn’t deliver the expected results anyway.

So here are some (humble, feel free to comment) conclusions I’ve come up with in the last year by working on multiple POE communication mixes:

  1. The communication idea is the start, not the media. It must be true to your audience’s behaviours as much as it needs to be true to your brand DNA. It is the element of connection between people and brands that will survive the paid media exposure. The #makeitcount campaign Nike released last week is a perfect example. Finding out this idea requires deep dive into existing conversations about your brands as much as your audiences. You don’t want to reinvent the wheel, if you can find something that already is a conversation, then go for it, this is your gold mine.
  2. The raise of creative strategy. This idea cannot be purely creative anymore; an amazing story told in TV is not enough anymore. It has to embed a media potential in it. What is a media potential? This idea must be the start of an interaction whether it be sharing (The Force) or engaging consumers with the brand (Old Spice). This can be nurtured by inviting people to create something with the brand and its ambassadors (please read my last post on this topic where I mention pop-culture as the new insight).
  3. From frequency to a call-to-action.  I’m under the impression that frequency is evolving to a new era where it is not only the role of the media buy to provide frequency. But instead the creative idea must embed a capacity for building frequency on its own. How? By embedding a clear call-to-action for example that will generate reach and frequency in social media (ie: Write the future).

Hence, the evolution of paid media which becomes a mean to capture attention, to touch the heart of the people you need to engage with to support your brand/your product. The messaging here being focused on sparking emotions more than building a traditional USP-USL messaging. It is not to say the full story any more, if you do a great job they will keep up with you in digital.

This is where the advertising industry as a lot to learn from the video game and Hollywood industries. Those two being at the leading edge of the culture of transmedia.

Who ever said a great creative idea should be contained and expressed in one distinct media support? Isn’t this fantastic that our industry has yet to reinvent itself?

Happy daring & innovative 2012 to all!

Is pop culture the new insight?

I was looking at the Time’s selection for the top 10 TV ads of 2011, and realized that there is certainly a shift happening in the secular insight advertisers have worked with since the early days of advertising.

In fact, the insight is now completed with a new spin that gives it more emotional traction. What strikes me is how icons and celebs made popular through TV are becoming a new element of the messaging. 4 out of the 10 top spots by Times are in fact leveraging those TV/pop culture icons:

  • 2. The Force — Volkswagen x Darth Vader
  • 6. Imported from Detroit — Chrysler x Eminem
  • 7. All In — Adidas x Katy Perry x Messi (…)
  • 8. Best Fans Ever — NFL x Simpsons x Dallas x 90210 (…)

When looking at the other messages, we can see that they refer to “digital” experiences we all share:

  • 1. Dear Sophie — Google
  • 3. Reply All — Bridgestone
  • 4. The 4G “Spider” — Samsung
  • 9. Dog.ppt

Leveraging one or the other allows the brand to connect with people outside of the pure product functional or emotional benefit. Using pop culture or digital behaviors as a new layer to the brand story certainly adds depth to the brand messaing making it more authentic and true to people.

It says “I am also part of your world and I know you have a life outside of my product’s usage”. Well, that was about time, this sounds really inspiring for our future ;)

Looking at that list, the outsiders are clearly  5. Bold Choice — Jim Beam (by StrawberryFrog) and 10. Parking Garage — Citizens Bank (by Ogilvy & Mather) that are using the “same old same old” way of doing advertising…

And yes, I’m very proud of seeing the spot Montreal-based SID LEE created for adidas in that list!


The (R)evolution of strategic planning

Strategic planning

Credits: fred...66 @FlickR

It keeps surprising me the “traditional” agency vision on planning. Even though the media landscape is changing, consumers’ habits are changing but planning should stay as is: finding an insight an creating a message our of it. It really questions me why so many smart people hesitate to question and evolve the way they see the role of planning.

It seems to me that planning is the area where you have that luxury to find the best solution what ever the solution is without being attached to any particular mean, media or technology. This is the area of possible.

Why not evolving the art of planning and revise the way we see traditional planning to make it more relevant to how people live today. And yes. That means digital, mobile and social media are a big part of it. But considering these as new tools in your palette shouldn’t be seen as a limitation. That’s the exact opposite.

I truly believe that insights are still really relevant but they need to be evolved in order to match a more digital notion which is the concept of user’s needs.

At the end of the day the better you understand the needs of your market, the better you can:
- emotionally connect
- be remembered
- generate word-of-mouth

… and ultimately, grow your business, don’t you think?

From branded utility to meaningful utility (3/3)

Credits: BretBernhoft @ FlickR

I believe that branded utility is required to move to the next level and to move outside of being just utile. Every brand in a category could potentially bring the same utility to the market as an extension to its product. So the question is how could you express your brand positioning through a new utile experience that aligns with your brand DNA.

This very one thing you create is now also unique – and this might be strong enough to become your very own digital communication platform. Something strong enough to gather the attention of your own community of consumers-users (ie: Burberry – Art of the Trench). It becomes a value added to your brand – a social capital – something that creates a connection above the product itself. (ie iTunes for iPod back in the days).

How does this apply?
Facebook and social media: to turn your facebook fans into a truly engaged group of people, you need to offer them some branded utility platform that has a true meaning to them. As seen in the previous posts, this could be brought by technology through data collection and analysis for example.

In a nutshell:
A brand should insert itself meaningfully into people’s lives by enabling and enriching their existing behaviors, not by requiring new ones. This is the next generation of branded utility something that ties back to a brand DNA instead of being true to a product category.

Making invisible things visible (2/3)

This example below shows population centers in San Francisco filtered by a certain demographic.

If we take that thinking about technology and emotion a step further… There is something that technology allows – that no other medium allowed before. It’s its capacity to visualize things that people didn’t know before about themselves, or about a group of people or about a bigger trend. ie: fascinating Hans Rosling animations about population growth

The trendy “gamification” of things is a good example of how technology allows digital communications to bring something traditional media couldn’t offer between brands and people.

How could you plan your brand communications to allow for those “moment” with your consumers/users/people?

1. ADDING THE NOTION OF TIME.
When planning your communication strategy, you can consider when is the interaction happening with your brand.

  • Before you do something
  • After you did something
  • While you’re doing something

In all 3 situations, you generate a positive emotion by revealing to users something they weren’t aware of based on the action they’ve taken.

2. ADDING THE NOTION OF CONTEXT
You can plan for your message to be revealed when users:
1-   do something (running, talking, touching)
2-   join a group of people
3-   are in a particular venue (store or else)

In those 3 situations you can add the notion of mobility because the phone can help you track the activity, or connect you to your community or geo-localize where you are. You can also use the 3 at a time.

Could technologies generate emotions? (1 of 3)

Credits: kylanicole @FlickR

Our world is getting more and more digitalized, our actions can now be linked to community of like-minded people or to online games. This gives us access to a new dimension for brands communication, an area that creates links between people via technologies. Digital allows the creation of a network of relationships made by mixing user’s behaviors and technologies.

For example:
- Foursquare allows me to know who is at my favorite bar on a Friday night, it also allows me to connect with them.
- Nike+ allows me to see what’s the 5km track people enjoy the most near my place.

I’m trying to think of how a brand could benefit from those new opportunities, and to me that comes back to finding: “how can I use a technology in order to trigger a human emotions?”. The kind of emotion a TV spot would product on my parents’ generation, an emotion that will leave a lasting impression to consumers. The type of lasting impression you need to build a brand in the digital area we’re living in.

Let’s sit down for one sec and see what emotions technologies could generate and how:

EMOTION HOW TECHNOLOGY COULD MAKE USERS FEEL IT
Wisdom & knowledge Integrate user’s data into a bigger scheme (Nike – the Grid).
Courage Give a voice to people (ie: BP, Nestlé, Gap Logo)
Humanity Allow people to get together, communicate and share (Facebook and social media).
Justice Equal access to everyone that has an Internet connection (WikiLeaks)
Temperance Allow people to learn more about their actions in order to lower their impact on society (Eco-Drive)
Transcendence Games (Got Milk, Stella Artois…) and other immersive experiences.

If you want to read more on positive emotions (go to CSV)

Why don’t we just reboot brand communications?

So that’s it: how can you create a campaign that no one did before? Isn’t it what we’re all looking for? Coming to a client with a solution that fits today’s reality when it comes to media fragmentation, social media… mobile. All those things that are required to capture consumers’ attention and support brands.

No, I don’t believe there is a magic recipe but I’d like to suggest you some basics ingredients. I’m into reading video game conception and movie narratives things in order to understand how do they achieve what would be ideal for our clients’ brands. Getting people to love and support you, getting consumers to advocate and come back to you and really own that share-of-heart.

3 components that must be considered:

  1. Time: why do we conceive campaigns or communication platforms that are restricted or contained to a time frame. What if we would conceive something that builds one over time – like if we were conceiving season 7 of Lost in year 1. What if you brand communications were planned this way?
  2. Places: why should our messages contained to a media space? What if our message could be contained in multiple places and be as relevant as it is when displayed on TV or magazine. What if your message could not be medium based.
  3. Users (aka people): what if your brand story could exist only if users create the next steps. Something that would grow only based on people’s actions?

Food for thoughts as they say… but personally, I think this would give a brand a kick-ass branding  effort!!


Hey brand! Gimme some lifestyle

I had a great dinner with friends earlier this week, we had maybe too much of that but, we got all passionated about life, future and advertising. I took a picture of my napkin – I’ll try to explain what came to my mind as a big realization at this time.

With the facebookization (sorry Mark) people craft, adopt or simply expose a lifestyle through things they like, share, comment etc. And I was thinking that brands could play a bigger role in feeding that purpose.

Of course, there is the transfer between brand values and the end user, ie: CoKe is happiness, if I drink Coke I feel happy… But from a broader perspective… How can brand provide users with stories that will give them the impression that the brand initiated them to a better lifestyle?

The new advertising: from USP to Unique Business Proposition

I’m really happy by reading marketing pioneers like Bogusky or Michael Porter for HBR coming with this notion that capitalism needs to be reinvented. All this inspires me in the concept I’m trying to foster about “connection marketing”.

Behaviors changed fast in the last 10 years and relationships between brands and people have evolved to this point that we all ask ourselves what’s next? Web 2.0 and CSR were just starters of a bigger phenomenon that I feel see rising. Social media have opened a new relationship with brands that blurs the line with businesses. People don’t believe in a communication message anymore, their trust in companies diminishes. The economic crisis in 2009 didn’t help – it highlighted how big the disconnect was between people and companies.

How can a brand achieve the reconciliation between society + people + corporate performance?

Question of value is central in here – and finding ways to create a value that means something to people and corporations is certainly a good start. Marketing isn’t being done at the end of the process but instead as a starter of the process. People aren’t at the end but at the early stages – much closer to innovation departments.

Why brands are being disconnected to the business?

Today’s brands are made to benefit only to the company – they are created in isolation to the business and the money that paid for it. There is room to invent a new type of branding where the brand is a new way of doing business – with no in-between process that turns a business to a multi-brands. People have read through that filter – they don’t ask Nestle questions about KitKat they ask about Nestle. They don’t come to the Prius page if there is something wrong – they go the Toyota page.

What is a Unique Business Proposition?

This is the value that your business brings back to its people. Value can be perceived from different POVs: money, time saving, education, entertaining…

The perceived value of the product manufactured can’t be expected to be (re) created by advertising outside of the core business process. Brands are a capital that is shrinking by not being acknowledged by consumers as they used to – so companies are loosing value on paper.

A value that needs to be compensated by rethinking what capital means for a business. Because maybe having more customers by innovating in the way you do business and paying less for advertising is a bigger capital for your company compared to the “old” fashion (eg. Paying for creating brands and brands and finance their promotion to people through advertising). The long-term success is something that more shareholders should look at and question.

What if your brand was your business?

You could invent a business that meets society’s broader challenges. Markets are shifting: local-international scales keep being mixed in our communication strategies. If you don’t elevate the game soon and stop doing business based on short-term result, some new countries will emerge and provide your consumers with better solutions. There is room for making a difference now. Why not trying to go outside of the boundaries we are told to fit in?

When business = brand = advertising

If your story is aligned from A to Z then you give people a story to tell and they can support your business growth. What is the difference with buying media? At the end of the day, your business creates value monetary and for the society, isn’t this better? People know why they give you their money instead of giving it to their competitor and you become a no-brainer, and then you can grow your business or start a new one.

Defining tomorrow’s brand it’s about defining tomorrow’s businesses,  have a look at what the new “agency” could look like IDEO or COMMON.

Thanks for reading! Ideas, comments are welcomed :)

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